Wave100 Privacy Policy — How We Protect Your Information
Updated: 2026 • Applicable to all wave100 platform users in Malaysia
Information We Collect from Users
When you register and use the wave100 platform, we collect certain categories of information necessary to provide a secure, transparent, and properly functioning service. Information is collected only to the extent required and does not exceed the scope of purposes stated in this policy.
Your full name, email address, phone number, date of birth, and password as registered. This information is used to verify your identity and grant access to your account.
Details related to deposits and withdrawals in MYR, including the name of the bank account holder or digital wallet. We do not store your full card number or payment PIN.
Device type, operating system, browser type, IP address, and language settings. This data is used to optimize platform display across multiple devices including smartphones.
Records of betting activity, games played, access times, pages visited, and interactions with platform features. This data helps us continuously improve the overall user experience.
How We Use Your Information
All information collected by wave100 is used for specific and legitimate purposes. We do not use your data for anything unrelated to the services you use. The following are the primary purposes for which user information is used:
- Account verification & security — ensuring only you can access your account and protecting against unauthorized access
- Financial transaction processing — processes deposits, withdrawals, and any related transactions in MYR accurately and securely
- Enhanced user experience — analyses usage patterns to improve the platform's design, speed, and functionality
- Important communications — sending account-related notices, policy updates, or critical security information
- Legal compliance — complying with anti-money laundering requirements and regulations applicable in Malaysia
- Customer Support — enables the wave100 support team to identify and resolve account issues more efficiently
We do not use your personal information for third-party advertising purposes or sell user profiles to any external entity.
Cookie Use & Session Tracking
The wave100 platform uses cookies and similar tracking technologies to enhance functionality and user experience. Cookies are small text files stored on your device when you visit our platform. They do not contain sensitive personal information and cannot be used to access other files on your device.
The types of cookies we use include:
- Session cookies — used to maintain your login status while using the platform and automatically deleted when the session ends
- Preference cookies — saves your preferences such as display language for a more convenient experience on future visits
- Analytics cookies — collects non-identifiable usage data to help us understand how users interact with the platform
You can manage or disable cookies anytime through your browser settings. However, disabling session cookies may affect key platform functions including staying logged in. For mobile users, cookie settings can be controlled via your Android or iOS device’s browser settings.
Data Storage, Security & Third Parties
Data Storage & Security
All wave100 user data is stored on servers protected with industry-standard encryption. Access to user data is restricted to staff who require it to perform their duties, and all staff are bound by strict confidentiality agreements. We conduct regular security audits to ensure data protection remains at the highest standard.
MYR payment data is handled through secure channels and is not retained in our primary systems once a transaction has been processed. Data retention periods are based on operational and legal compliance requirements, and data that is no longer needed is securely deleted.
Third-Party Sharing
Wave100 does not sell, rent, or share users' personal information with third parties for marketing purposes. Information is only shared in limited circumstances: with technical service providers contracted directly to operate the platform (subject to confidentiality agreements), or when required by a competent authority under Malaysian law. In both cases, only the minimum necessary data is shared.
Your Rights as a wave100 User
As a registered wave100 user based in Malaysia, you have several rights regarding the personal information we hold about you. We respect these rights and are committed to making them easy to exercise.
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email.
If the information we hold is inaccurate or incomplete, you have the right to request a correction through your account dashboard or by contacting customer support.
You can request the deletion of your account and related data, subject to Malaysia's mandatory minimum record retention requirements.
To submit any of the above user rights requests, contact the wave100 team by email at: [email protected]. All requests will be processed within a reasonable timeframe and we will keep you updated on the status of your request.
Policy Updates & How to Contact Us
Wave100 reserves the right to update or amend this Privacy Policy from time to time in line with changes in laws, technology, or platform operations. When significant changes occur, registered users will be notified via their registered email or by notice on the platform before the changes take effect.
The most recent update date will always be displayed at the top of this page. We encourage users to check this page periodically to stay informed about how we handle their information. Continued use of the platform after any policy changes take effect will be considered acceptance of the revised version.
If you have any questions, concerns, or complaints regarding your privacy or how wave100 handles your personal data, our team is ready to help. You can reach us through:
- Email: [email protected]
- Sections Frequently Asked Questions for answers to the most frequently asked privacy questions
Your Privacy is Our Priority
At wave100, we take every aspect of data protection for our Malaysian users seriously. If you have further questions or wish to exercise your rights regarding your personal data, don't hesitate to contact us or visit our FAQ section.
Frequently Asked Questions Log In to Account